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Order Processing, Shipping & Returns

EMIGEM ORDER PROCESSING SHIPPING AND RETURNS
 
ORDER PROCESSING, SHIPPING Methods and TIMES
We begin processing orders once payment has been received. Order processing times will vary according to product type. Please see the table below for order processing times, methods, costs and times.
 
Order Processing
Available stock ships in 2 business days
Jewelry made to order ships in 7-22 days. 
We ship to most international destinations
Shipping Methods Delivery Time Order Value Cost
Express Mail Service 4-7days $0-999 Free
Fedex International Priority 2-4 Business days $1000-9,999 Free
Courier + Fedex  2-4 Business days $10,000+ Free

RETURNING ORDERS

It is very important you are totally satisfied. If for any reason you are not satisfied, you may return any standard product which is purchased from our catalogue within 30 days of your receipt, in its original condition together with its packaging, and you will receive an exchange or full refund. Unfortunately we cannot accept returning purchases for product which has been customized in anyway including engraving. We will accepts returns for rings that have been ordered in a specific ring size. Please contact us if you are unsure. We're here to help.

When returning an order to us, please mark the package as 'Returning Goods'. This is very important so there are no customs delays or unecessary charges.
If you do need to return a product, please contact us by telephone or email contact@emigem.com so we can provide the best assistance in resolving the issue.

 
Please make sure the package is fully insured when returning the product and request a return confirmation from the shipper.
Items should be returned to the following address:

EMIGEM & Co
21 Tuval Street
Yahalom Bldg, Suite 674-7
Ramat Gan
Israel
Tel: +972 8 970 3743
Thank you for shopping at Emigem.
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